The Mira Commerce Managed Services Advantage
When you partner with us for managed services, you gain access to a dedicated team of BigCommerce-certified experts who understand the platform's nuances, from the latest API updates to the intricacies of its most advanced features.5 This specialized knowledge ensures that we can solve problems faster and identify opportunities that a generic support team would miss.
- Proactive Platform Monitoring: We provide 24/7 uptime and performance monitoring to identify and address potential issues before they impact your customers or your revenue.
- Strategic Consulting & Roadmap Planning: We conduct regular performance reviews and work with your team to build a strategic roadmap. We provide data-driven recommendations for new features, third-party technologies, and optimizations to help you achieve your business goals.
- Dedicated Development & Enhancement: Your managed services plan includes a dedicated block of developer hours each month. This time can be used for bug fixes, implementing new features, building out custom functionality, or integrating new third-party applications.
- Security & Compliance: We perform regular security audits, manage platform updates and security patches, and help ensure your store remains compliant with evolving standards like PCI DSS.
- Conversion Rate Optimization (CRO): We use data analysis, user experience testing, and A/B testing to identify and implement changes that will improve your site's conversion rates and overall performance.
How Griot's Garage Drove a 20% Increase in Mobile Revenue
Griot’s Garage collaborated with Mira Commerce to replace their soon-to-be-retired ecommerce platform with a more robust, scalable BigCommerce solution. This new platform would enable Griot’s Garage to introduce innovative features, such as augmented reality and a mobile app, and support a large, interactive content library. The project focused on creating an adaptable, modern customer experience while ensuring the technology could evolve with the business.
"Griot’s Garage is proud of our partnership with Mira Commerce and excited to celebrate together the accomplishment of re-platforming our website. We have enjoyed great collaboration over the years and look forward to building a stronger presence for the Griot’s Garage brand with the help of Mira Commerce. This is just the beginning."
Dell Plagens
eCommerce & Business Solutions Manager, Griots Garage
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